FAQs

A: Yes, you can contact us using this form: Contact Form

A: Yes — your security is our top priority. Our platform is protected by advanced encryption protocols and hosted on a secure HTTPS server, ensuring your personal details remain fully confidential.We also partner with internationally recognised payment networks such as VISA, Mastercard and American Express, which uphold strict standards for security and customer trust.

A: You must enter your discount code during checkout, and the discount will be applied automatically once you click ‘Apply’.

A: We understand that sometimes a product may not be quite right.

If that’s the case, you may request a return within 30 days of delivery. To ensure smooth handling, kindly contact our support team beforehand at help@hike-summit.com so we can guide you through the next steps.

You’ll find all relevant details regarding returns and refunds in our policy section: https://hike-summit.com/return-and-refund-policy/

A: You are welcome to request a return or exchange within 30 days of receiving your parcel. This allows you ample time to ensure the item suits your needs.

A: If you’d prefer a different size or item, simply contact our customer service team at help@hike-summit.com before returning your original product.

We’ll provide clear instructions and guide you through the exchange process to ensure everything runs smoothly.

A: To follow the progress of your delivery:

1. Visit our "Track Your Order" page.

2. Locate your tracking number in the confirmation email.

3. Enter it into the tracking field and click ‘Track my order’.

A: Delivery may take 4 to 7 days.

A: You will receive the tracking number for your parcel 24 hours after your purchase!

A: If you’d like to cancel your order, please email us at help@hike-summit.com within 24 hours of placing it.

Beyond this timeframe, your parcel may already be in preparation or on its way — in which case, a return will be required once you’ve received it.

A: If part of your order hasn’t arrived, there’s no need to worry. In some cases, items may be dispatched separately due to stock availability or warehouse location. This helps ensure faster and more efficient delivery.

It’s perfectly normal for parcels to arrive at different times.
Once all deliveries have been made, if something still appears to be missing, please don’t hesitate to get in touch with our support team at help@hike-summit.com — we’ll be happy to assist.

A: Yes — once your parcel has been dispatched, you’ll receive a tracking link allowing you to follow its progress in real time.

You can also visit our Track My Order page and enter your tracking number for the latest updates on your delivery status.

If you encounter any issues or delays, feel free to contact our support team at help@hike-summit.com.