ARTICLE 1 – DATA WE COLLECT AND WHY
As part of the order process on our site, we gather certain personal details you choose to provide — including but not limited to your name, delivery address, and email. This is necessary to ensure we can process, deliver, and track your purchase correctly.
When you access our website, we also collect your device’s IP address. This helps us understand which browser and system environment you’re using and may be used to improve your browsing experience or for security purposes.
If you give us permission, we may use your email address to send you newsletters, product announcements, or exclusive updates. You are free to unsubscribe at any time via the link in each message.
Article 2 – Consent
By placing an order or providing your personal information as part of a purchase, payment or delivery, you are confirming that you agree to the use of this data for the sole purpose of completing your transaction.
If we need to use your details for any other reason — such as sending promotional messages or product updates — we will either ask for your clear permission or give you the option to refuse.
You have the right to withdraw your consent at any time. To do so, simply contact us at help@hike-summit.com and we will stop using your information accordingly.
Article 3 – Platform and Data Security
Our website operates on the BigCommerce platform, which provides us with the technology and infrastructure needed to offer our products and services online.
Customer data is stored securely within BigCommerce’s systems, including its servers, databases, and application framework. All information is held on protected servers with active firewall security.
When you complete a purchase using a direct payment method, your payment details may be processed through BigCommerce’s integrated gateway. Card information is encrypted in line with the Payment Card Industry Data Security Standards (PCI-DSS) and handled with care to ensure secure transactions.
Details relating to your purchase are stored only for the time required to fulfil the transaction. Once your order is completed, this payment information is deleted.
All direct payment providers used by our store meet PCI-DSS compliance standards, governed by the PCI Security Standards Council — an initiative supported by major financial networks including Visa, MasterCard, American Express, and Discover.
For further details, you may refer to BigCommerce official Terms of Use and Privacy Policy.
Article 4 – Third-Party Services
Some of the services we use may be provided by third-party companies. In general, these partners only access and process your personal information when it is necessary to carry out the services they offer on our behalf.
However, certain providers — including payment gateways and financial processors — apply their own privacy practices when handling the data required to process your transactions. We recommend that you review their respective privacy policies to understand how your information is managed.
Please be aware that some third-party providers may operate from, or store data in, jurisdictions different from your own or ours. As a result, if you engage in a transaction involving such a provider, your personal data may be subject to the laws of the country where that provider or its facilities are located.
For example, if you are based in the UK and your payment is processed by a company with servers in another country, your data may be accessed or disclosed under that country’s legal framework.
Once you leave our website or are redirected to an external service, this Privacy Policy and our Terms no longer apply. We are not responsible for the privacy standards of third-party websites and we strongly encourage you to read their policies before continuing.
Article 5 – Security
We take the protection of your personal data seriously. Reasonable precautions are taken, and industry-recognised practices are followed to ensure your information is not lost, misused, accessed without permission, disclosed, modified, or destroyed inappropriately.
If you provide payment details during checkout, they are secured using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. While no method of transmission or electronic storage is completely risk-free, we adhere to PCI-DSS requirements and apply additional safeguards consistent with commonly accepted security standards.
Cookies: Our website uses cookies to support essential features and improve user experience. Below are examples of cookies that may be used:
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_session_id: used to store session data (such as referrer or landing page). -
_bigcommerce_visit: records time-limited visit data for internal analytics; expires 30 minutes after the last activity. -
_bigcommerce_uniq: counts unique visitors per day; resets at local midnight. -
cart: stores your basket information for up to two weeks. -
_secure_session_id: maintains secure session tracking. -
storefront_digest: used to confirm access when the storefront is protected by a password.
You may choose to accept or decline cookies via your browser settings at any time.
Use of Cookies on Hike Summit
Cookies are small data files stored by your web browser. We use them to help personalise your experience while browsing our website.
For instance, cookies allow you to stay logged into your account without needing to re-enter your login credentials each time you visit. They also help us remember your browsing preferences and track how users interact with certain sections of the site, enabling us to analyse and improve overall performance.
You can adjust your browser settings at any time to manage or disable cookies if you prefer not to use them.
Article 6 – Age of Consent
By accessing and using this website, you confirm that you are of legal age in your country or region of residence. If you are responsible for a minor, you also confirm that you have authorised their use of this site under your supervision.
Article 7 – Updates to This Privacy Policy
We may update this privacy policy from time to time. Any modifications will take effect immediately once published on this website, so we encourage you to review this page regularly.
If significant changes are made regarding how we handle personal data, we will indicate this clearly within the policy so you remain informed about what we collect, how it is used, and under what conditions it may be shared.
In the event that our business is acquired or merged with another entity, your personal information may be transferred as part of the transaction, allowing the continued provision of products and services.
Questions and Contact
If you would like to request access to, correct, update or delete any personal data we hold about you, or if you have questions or concerns about how your information is handled, you may contact our Data Protection Officer at help@hike-summit.com.
We are also available for general enquiries:
Customer Support Hours:
Monday to Sunday – 8:00 AM to 7:00 PM
Phone: +44 01443 706586
Email: help@hike-summit.com
