If you’re not fully satisfied with your order, you may return any item within 30 days from the day after your delivery date.
To ensure smooth processing, please contact us first at help@hike-summit.com before returning any item. We will provide clear instructions and the appropriate return details.
Returns for Change of Mind
We accept returns for non-faulty items under the following conditions:
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The item must be unused and in original condition
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It must not show signs of damage, wear or misuse
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It must be returned with all original packaging, accessories and components
Return costs
To guarantee competitive prices, return costs are the sole responsibility of the customer.
Returns Procedure – Contact Required
Please do not return any items without prior contact. Reaching out first allows us to:
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Validate your request
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Provide the correct return address
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Ensure smooth handling of your return
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Avoid unnecessary delays or costs
Refund processing time
The refund can take up to 10 business days.
Contact
If you have any questions, you can contact us at:
Store Name: Hike Summit
Phone Number: +44 01443 706586
Support Email: help@hike-summit.com
Business Hours: Mon-Fri | 8h-17h
Business Address: Unit 1603, 16/F The L. Plaza, 367-375 Queen's Rd Central Sheung Wan, Hong Kong, 00000