At Hike-summit, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
Returns Eligibility
Items may be returned within 30 days of delivery.
Products must be unused, unwashed, and in their original condition and packaging.
For hygiene reasons, certain items cannot be returned (e.g., intimate wear, swimwear, clearance/final-sale items).
Return Process
Contact us at help@hike-summit.com with your order number and reason for return.
We will provide you with detailed return instructions.
Ship the item(s) back to us in secure packaging.
Customers are responsible for return shipping costs, except in cases where the item is damaged, defective, or incorrect.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or denied.
Approved refunds will be processed to your original payment method within 5 business days.
Shipping fees (if applicable) are non-refundable.
Exchanges
If you wish to exchange an item for a different size or color, please contact us within 30 days of delivery.
Exchanges are subject to stock availability. If the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 30 days of delivery and include photos of the product and packaging.
We will arrange a replacement or provide a full refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards
Intimate wear, swimwear, and undergarments
Clearance or final-sale items
Contact Information