Introduction
The Wild Horizon website is made available by [METTRE HK COMPANY]. By visiting and using this site, you agree to the terms, notices and conditions described throughout this page.
This platform provides access to information, tools, and services related to the products we offer. Any use of the website, including browsing, placing an order, or interacting with our content, implies your acceptance of the applicable terms and policies in force at the time of use.
These Terms apply to all types of users, whether you’re simply visiting the site or purchasing goods and services.
We encourage all users to read these conditions carefully. If you do not accept the terms stated here, you should not continue using the website. By continuing to use the platform, you confirm that you understand and accept the rights and responsibilities set out in these Terms.
This website is operated through BigCommerce, a third-party platform that supports our online shop and enables us to manage and sell our products digitally.
We may revise parts of these Terms at any time. Any updates will be reflected directly on this page. It remains your responsibility to review this section regularly to stay informed of any changes. Ongoing use of the site after such updates constitutes agreement with the modified terms.
Article 1 – Use of Our Online Store
By using this website, you confirm that you are of legal age in your country or region of residence, and that you authorise any minor under your care to access and use this site where applicable.
You agree not to use our services or products for any unlawful or unauthorised purpose. In particular, you must not violate any applicable laws in your jurisdiction, including intellectual property regulations.
The introduction or transmission of malicious code, such as viruses or harmful scripts, through our platform is strictly prohibited.
Any attempt to misuse the service or breach these conditions may result in immediate suspension or termination of your access to the site and related services.
Article 2 – General Conditions
We reserve the right to restrict or refuse access to our services to any individual, at any time, and for any reason we consider appropriate.
You acknowledge that any content you submit through the website — excluding payment details — may be transmitted without encryption and may pass through multiple systems or networks. This includes formatting or adaptation necessary to meet technical requirements of connected devices or platforms. However, credit card information is always encrypted during transfer over any payment network.
You agree not to reproduce, replicate, distribute, sell or exploit any element of the service, its use, or access to it — including contact made via the website — without first obtaining our explicit written consent.
Section headings in these Terms are included solely for convenience and do not influence the interpretation of the provisions they introduce.
Article 3 – Accuracy and Updates
We do not guarantee that all information provided on this website is accurate, complete or current. The material made available is for general informational purposes only and should not be solely relied upon when making decisions. You are responsible for consulting more reliable, complete or updated sources before taking any action based on the content found here.
Some content on the site may relate to past events or include information that is no longer up to date. Such material is maintained only for reference and should not be interpreted as current.
We reserve the right to modify the content of this website at any time. However, we are under no obligation to update any information, and you agree that it is your responsibility to check the site periodically to remain informed of any changes.
Article 4 – Modifications to Services and Pricing
Product prices may be updated at any time and without prior notice.
We reserve the right to alter or discontinue any aspect of the Service, including specific features or content, without obligation to notify users in advance.
We accept no responsibility towards you or any third party for changes in pricing, temporary interruptions, or permanent suspension of any part of the Service.
Article 5 – Products and Services (If applicable)
Some products or services offered on this website may be available exclusively online. These items may be offered in limited quantities and are subject to return or exchange in accordance with our official Return Policy.
We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that the colours viewed on your device will perfectly reflect the actual product.
We reserve the right — though not the obligation — to restrict the sale of our products or services to any individual, region or jurisdiction. This may be applied at our sole discretion and on a case-by-case basis.
Quantities of available items may be limited, and we reserve the right to modify product descriptions, prices, or availability at any time without prior notice. We may also choose to discontinue any product or service without obligation.
We do not guarantee that the quality of any goods, services or content purchased or obtained through the site will meet your personal expectations. We also do not warrant that any errors or interruptions in the Service will be corrected.
Article 6 – Order and Account Information
We reserve the right to decline any order placed on our website. At our sole discretion, we may limit or cancel quantities purchased per individual, household or order. This may include multiple orders placed using the same customer account, payment method, or billing and/or delivery address.
If your order is modified or cancelled, we will attempt to notify you using the contact details provided at the time of purchase, such as your email address, billing address or phone number.
We also reserve the right to restrict orders that, in our view, may be linked to unauthorised reselling or commercial distribution.
By placing an order, you agree to provide accurate, up-to-date and complete account and payment information. You also commit to updating your account promptly, including email address and payment details, to ensure successful processing of your order and to allow us to contact you if needed.
Article 7 – Third-Party Tools
At times, we may provide access to tools developed and managed by third parties, over which we exercise no oversight, control or responsibility.
You acknowledge that any such tools are offered on an “as is” and “as available” basis, without any warranties, guarantees or endorsements from us. We do not accept any liability for issues arising from the use of these third-party tools.
Should you choose to use these features, you do so entirely at your own discretion and risk. We recommend reviewing the terms and conditions of the relevant third-party provider before use.
We may also introduce new tools or services in future, which will similarly be subject to these Terms unless stated otherwise.
Article 8 – Personal Information
Any personal information you submit through our website is handled in accordance with our Privacy Policy.
For full details on how we collect, use and protect your data, please refer to our Privacy Policy.
Article 9 – Errors, Inaccuracies and Omissions
Occasionally, information available on our website or within the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, shipping times or stock availability. We reserve the right to correct any such errors, update information, or cancel orders if any detail within the Service or on any related website is found to be inaccurate — at any time, without prior notice, including after an order has been placed.
We are under no obligation to update or revise any information provided through the Service or on any related website, including pricing details, unless legally required. No specific update or refresh date should be interpreted as indicating that all content has been modified or is up to date.
Article 10 – Unauthorised and Prohibited Uses
In addition to the restrictions outlined in our General Terms and Conditions, you agree not to use this website or any of its content for purposes that are unlawful or prohibited.
This includes, but is not limited to:
using the site to carry out or promote illegal activity;
violating any applicable laws or regulations, whether local, national, or international;
infringing on intellectual property rights belonging to us or any third party;
submitting misleading, false or harmful information;
transmitting viruses, malware, or any code designed to harm, disrupt or monitor the Service or associated systems;
engaging in harassment, defamation, abuse, discrimination, or intimidation of others on any basis including gender, race, religion, nationality, age, disability, or sexual orientation;
collecting personal information from other users without consent;
sending unsolicited messages, phishing, or attempting to interfere with the operation or security of the website, other websites, or the internet more broadly;
using the platform for any offensive, immoral or unauthorised purposes.
We reserve the right to suspend or terminate access to the Service and related systems if we determine, at our sole discretion, that these conditions have been breached.
Article 11 – Disclaimer of Warranties and Limitation of Liability
We do not guarantee that access to our Service will be uninterrupted, timely, secure or free from errors. We make no assurances regarding the accuracy or reliability of any results that may be achieved through the use of the Service.
You acknowledge that we may, at any time and without notice, suspend or withdraw the Service, either temporarily or permanently.
Your use of the Service is entirely at your own risk. Unless explicitly stated otherwise, all products and services provided via this platform are made available on an “as is” and “as available” basis, without any representations, warranties or conditions of any kind — whether express or implied. This includes, but is not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
To the fullest extent permitted by law, Wild Horizon and its directors, officers, employees, affiliates, agents, contractors, partners, suppliers or service providers shall not be held liable for any direct, indirect, incidental, consequential, punitive or special loss or damage — including but not limited to loss of profits, revenue, savings, data, replacement costs or any similar damages — arising from your use of, or inability to use, the Service or any products obtained through it.
This applies regardless of the legal basis of the claim (contract, tort, strict liability, etc.), even where we have been advised of the possibility of such damages. In jurisdictions that do not allow certain exclusions or limitations of liability, our responsibility shall be limited to the maximum extent permitted by applicable law.
Article 12 – Indemnification
You agree to indemnify and hold harmless our parent company, subsidiaries, affiliates, partners, officers, directors, employees, agents, contractors, suppliers, service providers, licensors and subcontractors against any claims, demands, liabilities, damages or expenses — including reasonable legal fees — brought by any third party as a result of your breach of these Terms or any associated policies, or your violation of any applicable law or third-party rights.
Article 13 – Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, that specific provision shall still be applied to the extent allowed by law. The portion deemed unenforceable will be considered separate from the rest of the Terms and will not affect the validity or enforceability of the remaining provisions.
Article 14 – Termination
Any rights or obligations incurred by either party prior to termination shall remain enforceable beyond the end of this agreement.
These Terms will remain in effect until they are terminated by you or by us. You may end this agreement at any time by informing us that you no longer wish to use our services, or by ceasing use of the website entirely.
We reserve the right to suspend or terminate your access to the Service at any time and without prior notice, if we believe you have breached these Terms, or if we reasonably suspect misuse of the platform. In such cases, you will still be responsible for any outstanding amounts owed up to the termination date.
Article 15 – Entire Agreement
If we fail to enforce any right or provision set out in these Terms, this shall not be interpreted as a waiver of that right or provision.
These Terms, together with any policies or operational guidelines published on this site or relating to the Service, represent the full agreement between you and us. They override any prior or simultaneous discussions, proposals, or agreements — whether spoken or written — between you and us, including any earlier versions of these Terms.
In the event of any ambiguity or uncertainty in the interpretation of these Terms, they shall not be interpreted unfavourably against the party responsible for drafting them.
Article 16 – Governing Law
These Terms, along with any separate agreements under which we provide you with products or services, shall be governed by and interpreted in accordance with the laws of Hong Kong.
Article 17 – Changes to These Terms
The latest version of these General Terms and Conditions is always available on this page for your reference.
We reserve the right to update, revise or replace any part of these Terms at our sole discretion by publishing updates directly on our website. It is your responsibility to review this page regularly to stay informed of any changes. Your continued access to or use of the site after any updates have been posted will be considered as your acceptance of the revised Terms.
Article 18 – Contact
If you have any questions about these Terms and Conditions, you can reach us at:
Customer Service Hours:
Monday to Sunday – 8:00 AM to 7:00 PM (local time)
Email: help@wild-horizon.com
