Q: What does it mean to become a CLUB VIP member?
A: Join the VIP Club — Explore More, Spend Less Unlock exclusive access to premium benefits designed for outdoor enthusiasts. As a VIP Club member, you’ll enjoy half-price access to our entire range of products — every item, every time. But that’s just the beginning. VIP members also receive: - 50% discount on all products - Free express delivery on all orders - Extended 3-year product warranty - Priority access to our customer support team - A £50 monthly voucher to spend on your favourite gear. Early access to new collections and private sales. Whether you hike every weekend or just love great gear at great prices — this is your pass to an unbeatable shopping experience.
Q: How does it work? How can I also benefit from these advantages?
A: To benefit from our subscription, you must opt in during the checkout process. This offer is exclusively available to returning customers who have already placed at least one order with us. At checkout, you’ll be given the choice to join or continue without it — the decision is entirely yours. Just like services such as Amazon Prime, Netflix or TV packages, our subscription offers exclusive perks and savings designed to enhance your experience.
Q: Why do you offer so many advantages? Is it actually profitable for the business?
A: It’s a fair question — and the answer is simple: our VIP Club is designed to benefit both sides. By rewarding our most loyal customers, we encourage repeat purchases and build long-term relationships — which is far more valuable than short-term profit. While the exclusive benefits may seem generous, they help reduce advertising costs and boost customer retention. In short: you save money, and we strengthen our community.
Q: How much can I save with the VIP Club?
A: With just one order, your subscription can already pay for itself. Let’s say you purchase a jacket originally priced at £79.90 — as a VIP member, you benefit from 50% off. That’s a £39.95 saving, which already covers more than the cost of the subscription itself. And that’s just the beginning. The more you order, the more you save — on clothing, gear, and exclusive members-only deals. Joining the VIP Club is the easiest way to reduce your spend while continuing to explore with top-quality gear.
Q: Am I tied into a contract?
A: Not at all — there’s no long-term commitment. You’re free to cancel your VIP subscription at any time, with no notice period and no cancellation fees. You stay in control at all times, and you only keep the subscription if it continues to suit your needs. Simple, flexible, and commitment-free — just the way it should be.
Q: I've been debited. Is this a real subscription?
A: You have chosen to take out our subscription at the checkout. In the meantime, you get the first month free! If you haven't taken advantage of your subscription and it's still active, don't waste any time and make the most of it by shopping on our site and enjoying the benefits.
Q: How much does it cost?
A: The VIP Club costs just £8.99 — a small price for the exclusive benefits you receive. With discounts of up to 50%, priority access, and special offers reserved for members only, the value far outweighs the cost. In fact, many customers recover the full amount with their very first order. It’s a smart choice for anyone who shops with us more than once — and the easiest way to enjoy premium outdoor gear at the best possible price.
Free delivery
50% off everything in the store
3-year product warranty
Priority support
Up to £50 bonus every month
Early access to private sales and new collections
