Shipping Policy

At Hike Summit, your satisfaction is our top priority. To ensure a smooth shopping experience, please review our shipping policy below.

We currently ship only within the United Kingdom. Unfortunately, we do not offer international shipping at this time.

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Order Cut Off Time: 17:00 (GMT+08:00) Hong Kong Standard Time (Hong Kong).

Standard Shipping: 3–7 business days (Monday–Friday).

Standard Shipping: Free on all orders within the UA.

After placing an order, customers will receive an order confirmation email.

Once the order has shipped, a shipping confirmation email with tracking details will be provided.

Tracking updates may take 24 hours after dispatch.

Customers are responsible for providing a complete and accurate shipping address.

Address change requests can only be accepted within 24 hours of placing the order by contacting us at help@hike-summit.com.

We cannot reroute packages once they have been shipped.

If your tracking information shows no updates for more than 7 business days, please contact us so we can investigate with the courier.

In the case of damaged packages, notify us within 7 days of delivery with supporting photos.

Confirmed lost or damaged packages will be replaced or refunded at our discretion.

If you have any questions regarding shipping, please contact us:

Store Name: Hike Summit

Phone Number: +44 01443 706586

Support Email: help@hike-summit.com

Business Hours: Mon-Fri | 8h-17h

Business Address: Unit 1603, 16/F The L. Plaza, 367-375 Queen's Rd Central Sheung Wan, Hong Kong, 00000